Ticket monster

[fanofthehog]

Just a heads up guys - I know hogville supports these guys, but some of their practices are strange.  I ordered tickets for the ole miss game, they charged my card, then they contact me days later to say that I need to take pics of my driver's license and credit card and send it to them.  I sent the pics (with all but the last 4 numbers covered up) and I still haven't reveived my tickets. How is it legal that they can take my money but not send the tickets.  If they were concerned about fraudulent activity, shouldn't they have decided that before they took my money?

[TheGreatHogsby]

That is strange. I've never heard of this site before. The only safe secondary market sites I trust are Stubhub and T Razorgator.

[Inhogswetrust]

Just a heads up guys - I know hogville supports these guys, but some of their practices are strange.  I ordered tickets for the ole miss game, they charged my card, then they contact me days later to say that I need to take pics of my driver's license and credit card and send it to them.  I sent the pics (with all but the last 4 numbers covered up) and I still haven't reveived my tickets. How is it legal that they can take my money but not send the tickets.  If they were concerned about fraudulent activity, shouldn't they have decided that before they took my money?

NEVER EVER send anything but your credit card number. NO pictures or anything else! Sounds like you've been scammed.

[Lanny]

Just a heads up guys - I know hogville supports these guys, but some of their practices are strange.  I ordered tickets for the ole miss game, they charged my card, then they contact me days later to say that I need to take pics of my driver's license and credit card and send it to them.  I sent the pics (with all but the last 4 numbers covered up) and I still haven't reveived my tickets. How is it legal that they can take my money but not send the tickets.  If they were concerned about fraudulent activity, shouldn't they have decided that before they took my money?

That doesn't sound right.  Are you certain you used the link provided in the ticket forum?

[Qadi999]

No company is going to ask to see that much info.

[fanofthehog]

That doesn't sound right.  Are you certain you used the link provided in the ticket forum?

I'm absolutely certain.  They called me about a week after the transaction processed.  I was told that they were following their internal fraud policies.  I can PM you the emails if you'd like.

[Lanny]

contact me via pm

[SemperFi]

Just a heads up guys - I know hogville supports these guys, but some of their practices are strange.  I ordered tickets for the ole miss game, they charged my card, then they contact me days later to say that I need to take pics of my driver's license and credit card and send it to them.  I sent the pics (with all but the last 4 numbers covered up) and I still haven't reveived my tickets. How is it legal that they can take my money but not send the tickets.  If they were concerned about fraudulent activity, shouldn't they have decided that before they took my money?

Call your Credit Card Company immediately and report fraud. Close that account number and ask for a new account number. They'll overnight new cards to you. There is no way that they would require you to provide pictures of your license or cc. Also, because you provided a copy of your license you should seek to gain a new DL with a new DL number. You may also contact the Arkansas Attorney Generals office or assistance.

Sorry this happened to you, but you should never provide pictures of your cc or DL to anyone.

[Doug]

That is strange. I've never heard of this site before. The only safe secondary market sites I trust are Stubhub and T Razorgator.

They're a legit site. I've even recommended them previously.

NEVER EVER send anything but your credit card number. NO pictures or anything else! Sounds like you've been scammed.

No company is going to ask to see that much info.

You are both incorrect here. As someone that has handled anti-fraud reviews for online orders for nearly 10 years, I can guarantee there is a LEGITIMATE need for requesting ID information. You would be shocked at the amount of fraud that comes in and the insane steps online retailers have to take to protect themselves and customers.

What I did tell customers, though, is to mask out the last four of the CC and the first half of their DL/ID number. Once we completed the anti-fraud review, we forcibly removed these images from the system. Not all orders required an in-depth review... there are certain patterns that many companies look at when reviewing an order. Long story short: When in doubt, protect yourself.

What many of you may not realize is that retailers get triple penalized when a legit order was later discovered to be fraudulent:
Retailer loses the money for that transaction (including fees);
Retailer loses the merchandize for that transaction;
A "black mark" is issued for allowing the fraudulent order to go through.

Too many black marks on a retailer by their CC processor could result in a termination of agreement, a "withholding" penalty (I've heard of one company that had to "maintain" a $15,000 "bank" on file with their CC processor, which wasn't released to that company until 60 days later), all the way through even more restrictive acceptance policies.

There is a lot more going on than most of you realize when it comes to anti-fraud protection. You have to work in that segment in order to realize just how rampant online fraud is and what it takes to combat it.

For the record, out of literally 7500+ orders that I reviewed over that time, less than 40 orders I reviewed ended up being fraudulent after the fact (one half of 1 percent - insane success rate for an online retailer anti-fraud review process).

[Ragnar Hogbrok]

At a minimum, if someone calls you, end the call and call them back on a phone number provided on the company Web site or literature. This way you'll know that you're talking to a legit representative of the company.

[CallThemHawgs!]

At a minimum, if someone calls you, end the call and call them back on a phone number provided on the company Web site or literature. This way you'll know that you're talking to a legit representative of the company.

Yup.... super shady

[TexHog188]

I ordered tickets to the Nichols game from them and it took 7 days to get my tickets. When I say get my tickets, I mean they sent me a link to print them.  That was after 3 separate phone calls to speak with them.   I've use Stubhub and Ticketmaster at least 20 times and I always print the tickets immediately following the transaction on my card.  I won't likely ever use (Ticket Monster) again, and I can't give them a favorable recommendation based on my one experience.

[twistitup]

I ordered tickets to the Nichols game from them and it took 7 days to get my tickets. When I say get my tickets, I mean they sent me a link to print them.  That was after 3 separate phone calls to speak with them.   I've use Stubhub and Ticketmaster at least 20 times and I always print the tickets immediately following the transaction on my card.  I won't likely ever use (Ticket Monster) again, and I can't give them a favorable recommendation based on my one experience.

At the very least, they don't sound very efficient...

[davidharwood]

It seems like there were quite a few negative experiences with Ticketmonster by folks on Hogville. My negative experience left my brother-in-law going to the game alone, while my wife and I have to stay home and watch on TV. With police prohibition of buying tickets "near" the stadium, and websites unable to deliver on tickets they have sold, I guess the fans will have to stop making last minute plans to go to the game. And why do individual fans have to buy RF memberships? I didn't realize that was a prerequisite to buying tickets
I'm getting too old for all this confusion.

[Lanny]

No problems here, I bought six from ticket monster for the Bama game